The Art of Complaining

Canada's Consumer Action Guide Phil Edmonston. LEM ON-AID Self-Help THE RT cuMPf INING CANADA'S [IUNSUMEH AETIUN GUIDE Wlm/ 1/0 (/0 1%; © you/2 caz [<1 a lemon '5 ... Z4, (you, Contents Introduction CHAPTER 1 Why Complain?

The Art of Complaining

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field. Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field. The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.

More Books:

The Art of Complaining
Language: en
Pages: 120
Authors: Phil Edmonston
Categories: Reference
Type: BOOK - Published: 2013-09-02 - Publisher: Dundurn

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field. Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art
Canadian Books in Print
Language: en
Pages:
Authors: Phil Edmonston
Categories: Canada
Type: BOOK - Published: 1999 - Publisher:

Books about Canadian Books in Print
The Lemon Book
Language: en
Pages: 368
Authors: Ralph Nader, Clarence Ditlow
Categories: Automobiles
Type: BOOK - Published: 1990 - Publisher: Moyer Bell

Produced by co-founder Nader and director Ditlow for the non-profit Center for Auto Safety, this is a consumer's guide to the purchase, maintenance, and repair of new or used cars, and to the laws that protect purchasers. Distributed by Rizzoli. Annotation copyrighted by Book News, Inc., Portland, OR